Refund policy

RETURN & REFUND POLICY

At Glowvera, your satisfaction is our priority. If you are not completely happy with your purchase, we're here to help.

RETURNS
We accept returns within 30 days of delivery. To be eligible for a return, items must be:
• Unused and in original condition
• In the original packaging
• Accompanied by proof of purchase

NON-RETURNABLE ITEMS
For hygiene reasons, the following items cannot be returned once opened:
• Skincare tools that have been used
• Any items marked as final sale

HOW TO INITIATE A RETURN
Email us at hello@glowvera.com with your order number and reason for return. Our team will respond within 1–2 business days with return instructions.

REFUNDS
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5–10 business days.

DAMAGED OR DEFECTIVE ITEMS
If you received a damaged or defective item, please contact us within 48 hours of delivery with photos and we will arrange a replacement or full refund at no cost to you.

EXCHANGES
We only replace items if they are defective or damaged. For exchanges, contact us at hello@glowvera.com.